Marks Out Of Tenancy and Justice For Tenants have joined forces as we believe tenants should have their voices heard and be supported with solid, reliable legal assistance.

Who are Justice For Tenants?

A not for profit free tenant advice service and tenants’ rights organisation.

A place where tenants can talk about their issue and receive:

  • Advice personalised to their situation
  • Direct intervention on their behalf to resolve their issue
  • Access to legal representation.

What if my deposit was not protected correctly?

If your deposit was not protected, or it was protected more than 30 days after you paid it, your landlord or agent has broken the law.

You are then entitled to the return of the deposit, and up to 3 times the amount of the deposit as compensation.

If you think your deposit may not have been protected correctly, please contact Justice For Tenants on 020 3476 6648 or use the Contact Form or email

Please see the Frequently Asked Questions below for more information about deposit protection laws and your entitlement to compensation.

Your landlord or letting agent has broken the law, and your rights have been affected. This law (Section 213 and Section 214 of the 2004 Housing Act) is important to stop landlords and agents from stealing deposits from tenants.

It is usually the case that tenants who do not have a protected deposit experience poor, unprofessional behaviour from their landlord and agent, which is both stressful and unfair.

The compensation is at a judge’s discretion. Experience with helping tenants exercise their legal rights allows us to have a very good idea of how much compensation you can expect, based on understanding your particular situation.
Factors that affect the amount are:

  • If the landlord a company or an individual
  • The number of properties the landlord owns
  • If the deposit was protected incorrectly or was never protected
  • How the landlord or agent behaved with respect to returning the deposit
  • How well landlord and tenant have engaged with Pre Action protocol?

To get a better idea how much compensation a judge is likely to award, please speak to a trained advisor on 020 3476 6648, use the Contact Form or email

Justice for Tenants’ mission statement is to help tenants and improve standards in the private rented sector. If you simply want your deposit back, we can write to the landlord or agent, explain that you have a claim for compensation, but if the full deposit is returned within a week you will not take action. This tends to be very effective, especially with larger landlords or agents, who may have had experience with Justice For Tenants before.

If you have any questions or would like to talk about your individual situation, contact us using the form, or give us a call on 020 3476 6648, or email