Justice For Tenants Privacy Policy

Updated 20/05/2022

Justice For Tenants (“we”, “us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

For the purpose of the General Data Protection Regulation (“GDPR”) the Data Controller is Justice For Tenants.

Your Personal Information

Information we may collect from you

We collect and process some or all of the following types of information from you:

  •  Information that you provide to us when you are facing a housing issue. This includes information provided via email, in a form, and/or by any other method. 
  •  In particular, we may process personal details such as name, email address, address, date of birth, phone number, photographs of your rental property, internal correspondence with tenants in the same property, correspondence with your landlord or agent, correspondence with a local authority or a tenant support service
  •  If you contact us, we may keep a record of that correspondence. 

Uses made of your information

Lawful basis for processing

We rely on legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interests are to assist you with your housing issue(s) and/or to represent you in Tribunal proceedings related to breaches of law that have occurred in a property that you occupied. 

Purposes of processing

We use information held about you in the following ways:

  •  To consider your housing situation and provide advice regarding your options.
  •  To review whether you are entitled to bring action for breaches of law experienced by you or that have been committed with respect to a property you have occupied/are occupying.
  • To submit evidence to HMCTS as your representative in legal action with your consent.

How we store your personal data


We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in any unauthorised way. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore any transmission remains at your own risk.

Where we store your personal data

The data that we collect from you and process will be transferred to and stored at a secure datacenter in London (United Kingdom). By submitting your personal data, you agree to this transfer, storing or processing. 

How long we keep your personal data

We retain all data for a period of 6 years. Your personal information will also be deleted on receipt of a written request by you to us. 

Your rights

Under the General Data Protection Regulation you have a number of important rights. In summary, those include, but are not limited to, rights to: 

  •  access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address 
  •  require us to correct any mistakes in your information which we hold 
  •  request the erasure of personal data concerning you in certain situations 

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority.

All questions, comments and requests regarding this notice should be addressed to privacy@justicefortenants.org