Marks Out Of Tenancy and Justice For Tenants have joined forces as we believe tenants should have their voices heard and be supported with solid, reliable legal assistance.

Who are Justice For Tenants?

A not for profit free tenant advice service and tenants’ rights organisation.

A place where tenants can talk about their issue and receive:

  • Advice personalised to their situation
  • Direct intervention on their behalf to resolve their issue
  • Access to legal representation.

What if my deposit was not protected correctly?

If your deposit was not protected, or it was protected more than 30 days after you paid it, your landlord or agent has broken the law.

You are then entitled to the return of the deposit, and up to 3 times the amount of the deposit as compensation.

If you think you may be entitled to a Rent Repayment Order and would like 12 months’ rent repaid to you, please contact Justice For Tenants on 020 3476 6648 or use the Contact Form or email info@justicefortenants.org.

The RRO Team will freely share their experience, knowledge and advice to answer any questions you may have

What is a Rent Repayment Order?

A Rent Repayment order forces a landlord to refund up to 12 months’ rent if they rented a property that did not have the required license.

Why do Rent Repayment Orders exist?

Quite simply, lots of landlords regularly break the law. It is not fair that tenants suffer so that landlords can make a bit more money.

The evidence is very clear, you are up to 60x more likely to die in a property where you can bring a Rent Repayment Order.

Rent Repayments are meant to:

  1. Compensate tenants who have been put in a risky situation
  2. Remove the extra money made by a landlord who is breaking the law
  3. Punish the landlord for breaking the law
  4. Deter the landlord from breaking the law again
  5. Compensate tenants who have lived with poor conditions and bad property management

What should I do if I think I can apply for a Rent Repayment Order and/or compensation for an unprotected deposit?

Please contact Justice For Tenants on 020 3476 6648 or email info@justicefortenants.org.

The RRO Team will freely share their experience, knowledge and advice to help you bring your Rent Repayment Order or Unprotected Deposit compensation claim. They can also provide representation if you wish.

Please read below for more information about Rent Repayment Orders or see our FAQ about unprotected deposits

Justice For Tenants’ Rent Repayment Order (RRO) Team

Justice For Tenants is widely recognised as the most successful and finest Rent Repayment Order Team. The RRO Team has:

  • Assisted hundreds or thousands of tenants with Rent Repayment Orders every year
  • Paid all Tribunal fees on behalf of all tenants
  • Trained hundreds of government and council staff on Rent Repayment Orders
  • Presented knowledge modules for tenants’ unions and tenant rights organisations
  • Provided training on RROs to the Mayor’s Greater London Assembly team.

It is for this reason that local councils, deposit schemes, The Property Ombudsman, law centres, tenant unions, university law centres and many more organisations refer tenants to Justice For Tenants.

Justice For Tenants has a success rate of above 98%. The average success rate for a tenant without representation or good advice is 21%.

Can Justice For Tenants bring the Rent Repayment Order application for me?

Yes. Justice For Tenants assist thousands of tenants every year. Our RRO Team will:

  • Create and submit the Rent Repayment Order Application
  • Pay all the Tribunal fees on your behalf
  • Deal with any correspondence with the landlord or agent, so you don’t have to.
  • Submit any questionnaires or paperwork to the Tribunal
  • Submit the Evidence Bundles and Statement of case
  • Provide representation in the hearing

I have questions about how the RRO process or how the Tribunal works?

If you think you may be entitled to a Rent Repayment Order and would like 12 months’ rent repaid to you, please contact Justice For Tenants on 020 3476 6648 or use the Contact Form or email info@justicefortenants.org.

The RRO Team will freely share their experience, knowledge and advice to answer any questions you may have”

Please see the Frequently Asked Questions below about unprotected deposits

Your landlord or letting agent has broken the law, and your rights have been affected. This law (Section 213 and Section 214 of the 2004 Housing Act is important to stop landlords and agents from stealing deposits from tenants.

It is usually the case that tenants who do not have a protected deposit experience poor, unprofessional behaviour from their landlord and agent, which is both stressful and unfair.

The compensation is at a judge’s discretion. Experience with helping tenants exercise their legal rights allows us to have a very good idea of how much compensation you can expect, based on understanding your particular situation.
Factors that affect the amount are:

  • If the landlord a company or an individual
  • The number of properties the landlord owns
  • If the deposit was protected incorrectly or was never protected
  • How the landlord or agent behaved with respect to returning the deposit
  • How well landlord and tenant have engaged with Pre Action protocol?

To get a better idea how much compensation a judge is likely to award, please speak to a trained advisors on 020 3476 6648 or email info@justicefortenants.org.

Justice for Tenants’ mission statement is to help tenants and improve standards in the private rented sector. If you simply want your deposit back, we can write to the landlord or agent, explain that you have a claim for compensation, but if the full deposit is returned within a week you will not take action. This tends to be very effective, especially with larger landlords or agents, who may have had experience with Justice For Tenants before.

If you have any questions or would like to talk about your individual situation, contact us using the form, or give us a call on 020 3476 6648, or email info@justicefortenants.org.