Marks Out Of Tenancy and Justice For Tenants have joined forces as we believe tenants should have their voices heard and be supported with solid, reliable legal assistance.
Who are Justice For Tenants?
A not for profit free tenant advice service and tenants’ rights organisation.
A place where tenants can talk about their issue and receive:
- Advice personalised to their situation
- Direct intervention on their behalf to resolve their issue
- Access to legal representation.
What if my deposit was not protected correctly?
If your deposit was not protected, or it was protected more than 30 days after you paid it, your landlord or agent has broken the law.
You are then entitled to the return of the deposit, and up to 3 times the amount of the deposit as compensation.
If you think you may be entitled to a Rent Repayment Order and would like 12/24 months’ rent repaid contact Justice For Tenants
The RRO Team will freely share their experience, knowledge and advice to answer any questions you may have
What is a Rent Repayment Order?
A Rent Repayment Order (RRO) is an order made by the First-tier Tribunal requiring a landlord to repay rent where a qualifying housing offence has been committed. For qualifying offences committed on or after 1 May 2026, the maximum amount recoverable may be up to 24 months’ rent.
You may be able to apply for an RRO if, for example:
- the property should have been licensed but was not
- the landlord failed to comply with an Improvement Notice or Prohibition Order
- you were unlawfully evicted or harassed
- the landlord used violence to secure entry
From 1 May 2026, additional offences can also give rise to an RRO. These include certain offences, such as misuse of a possession ground and certain tenancy reform breaches.
Get in touch
If you think you may be able to apply for a Rent Repayment Order, please contact us using our contact form or if you would like to find out more about Rent Repayment orders please click here.
The RRO Team will freely share their experience, knowledge and advice to help you bring your Rent Repayment Order. Justice For Tenants can also carry out all aspects of the Rent Repayment Order for you and pay any Tribunal Fees on your behalf.
What should I do if I think I can apply for a Rent Repayment Order and/or compensation for an unprotected deposit?
Please contact Justice For Tenants
The RRO Team will freely share their experience, knowledge and advice to help you bring your Rent Repayment Order or Unprotected Deposit compensation claim. They can also provide representation if you wish.
Please read below for more information about Rent Repayment Orders or see our FAQ about unprotected deposits
Justice For Tenants’ Rent Repayment Order (RRO) Team
Justice For Tenants is widely recognised as the most successful and finest Rent Repayment Order Team. The RRO Team has:
- Assisted hundreds or thousands of tenants with Rent Repayment Orders every year
- Paid all Tribunal fees on behalf of all tenants
- Trained hundreds of government and council staff on Rent Repayment Orders
- Presented knowledge modules for tenants’ unions and tenant rights organisations
- Provided training on RROs to the Mayor’s Greater London Assembly team.
It is for this reason that local councils, deposit schemes, The Property Ombudsman, law centres, tenant unions, university law centres and many more organisations refer tenants to Justice For Tenants.
Justice For Tenants has a success rate of above 98%. The average success rate for a tenant without representation or good advice is 21%.
Can Justice For Tenants bring the Rent Repayment Order application for me?
Yes. Justice For Tenants assist thousands of tenants every year. Our RRO Team will:
- Create and submit the Rent Repayment Order Application
- Pay all the Tribunal fees on your behalf
- Deal with any correspondence with the landlord or agent, so you don’t have to.
- Submit any questionnaires or paperwork to the Tribunal
- Submit the Evidence Bundles and Statement of case
- Provide representation in the hearing
I have questions about how the RRO process or how the Tribunal works?
If you think you may be entitled to a Rent Repayment Order and would like 12 months’ rent repaid to you, please contact Justice For Tenants
The RRO Team will freely share their experience, knowledge and advice to answer any questions you may have”